Mobile Crisis Service (MCS)

Mobile Crisis provides a variety of supports and services that focus on an urgent need for stabilization of youth (up to their 18th birthday) and their families in crisis. It provides a community response to urgent matters but is not meant to replace emergency services.

After assessing needs, our Mobile Crisis Service team works with children, youth and their families to develop a coping/safety plan and help access appropriate community supports and services as needed. Service is provided over a 2-3 week period via telephone support and/or in home/community support.

This service operates free of charge, Monday to Friday (except holidays) from 9:00 am to 9:00 pm, for youth and their families living in Waterloo Region.

How to Access

This voluntary service can be accessed through Starling's Front Door by calling 519-749-2932 Monday to Friday 8:30 am – 4:30 pm.

Outside of these hours and on holidays, please access one of the following free, confidential 24/7 supports:

  • Here 24/7 at 1-844-437-3247
  • Kids Help Phone at 1-800-668-6868 also provides immediate counselling help

To make a referral, please visit Information for Community Partners