Equity & Accessibility

As a responsible community service organization, Starling Community Services is committed to continuously improving so that we may deliver equitable and accessible services to our entire community.

Equity Statement

As a community agency delivering mental health, employment, and housing services, Starling Community Services’ commitment to equity is guided by the following principles:

  • Our primary focus is on ensuring equitable access to exceptional services, recognizing and addressing barriers so that individuals can receive the support they need to thrive.
  • We celebrate diversity and actively engage staff, clients, and community partners so their perspectives help shape culturally inclusive, people-centered programs and services.  
  • We foster a workplace where all employees feel valued and respected and are provided with equal opportunities for career advancement, professional development, and success, regardless of their identity or background.

Equity is an ongoing commitment. Through continuous learning, collaboration, and improvement, we strive to build a more inclusive organization and stronger communities where everyone has the opportunity to belong and succeed. 

Providing a Barrier-Free Environment

Starling Community Services is committed to providing a barrier-free environment for everyone who enters our premises, accesses our information, or uses our services. We respect and uphold the requirements of the Accessibility for Ontarians with Disabilities Act (AODA), Customer Service Standard and the Integrated Accessibility Standards Regulation for Information and Communications, Employment, and the Built Environment.

Starling Community Services' Accessibility Plan and Accessible Customer Service policy ensure the requirements of the Customer Service Standard and Integrated Accessibility Standards Regulation (IASR) of the Accessibility for Ontarians with Disabilities Act (AODA) are being upheld by Starling.

Our Accessible Customer Service policy is posted on our website. To request a copy of this policy in a different format that is appropriate to your needs, please contact us.